Media reports have cited legislators stating that frontline police officers complained about having to use fax machines to notify banks when freezing fraud-related accounts, which delays the freezing process. The Ministry of Digital Affairs (the MODA) clarified that in April, it invited the Criminal Investigation Bureau of the National Police Agency, Ministry of the Interior, to discuss and confirm the design logic, testing, and online launching process of the subsystem of the Joint Defense Notification System for Alert Accounts. After police officers register cases in the 165 system, they can now directly notify financial institutions online.

The Ministry of Digital Affairs noted that in late March, it received written inquiries from legislators requesting intervention in the construction of the Joint Defense Notification System for Alert Accounts within a month, ensuring a user-friendly interface and reducing the administrative workload for frontline police officers. In early April, the MODA invited the Criminal Investigation Bureau to discuss solutions. The Bureau stated that the Joint Police Joint Defense Notification System had already connected with major financial institutions, after completing case registration through the 165 system, police officers can easily convey account alert information to financial institutions in a timely manner. After thorough discussions, both parties agreed that the design logic, testing, and online processes of the system are reasonable.

MODA explained that since launching the system in July, it has currently operated a dual operation mode of fax and online notification. Once the system’s stability is confirmed, it will fully transfer to online notifications, effectively reducing the burden on frontline police officers. To address some officers’ misunderstandings about the potential need to continue manual faxing alongside online reporting, the MODA has requested the Criminal Investigation Bureau to continue internal propagation and training.

MODA stated that it will continue to provide technical support to help maintain the system’s stable operation, aiming to improve administrative efficiency for frontline officers and to combat fraudulent activities jointly. The Ministry hopes that the Criminal Investigation Bureau will expedite the dual-track testing of the system to enhance operational convenience for police officers.